Privacy policy
At Belofay, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you shop with us through our website, belofay.com.
1. Information We Collect
We collect the following information when you place an order or interact with our website:
Personal Details: Name, email address, phone number, shipping and billing address
Order Information: Products purchased, payment method (processed securely via Shopify)
Usage Data: IP address, device type, browser, and pages visited (used for improving the website experience)
2. How We Use Your Information
We use your information to:
Fulfill and deliver your orders
Process payments securely
Communicate order updates and respond to inquiries
Improve our website, products, and customer experience
Prevent fraud or misuse of our services
3. Sharing Your Information
We only share your information with:
Trusted service providers like Shopify, payment processors, and delivery couriers (e.g., Royal Mail, DPD)
Legal authorities if required by law
We never sell your data to third parties.
4. Cookies
We use cookies to:
Keep your shopping cart active
Understand site traffic and usage
Offer relevant product suggestions
You can manage cookies in your browser settings.
5. Data Security & Retention
Your data is stored securely using Shopify’s trusted infrastructure. We keep your data only as long as needed for order fulfillment, legal, or business purposes.
6. Your Rights
You have the right to:
Access, correct, or delete your personal data
Request details of how your data is used
Withdraw consent for marketing emails at any time
To exercise these rights, contact us using the details below.
7. Contact Us
If you have any questions about this policy or how your data is used, contact us:
Belofay
A4a Macadam Way, Andover, SP10 3LF, United Kingdom
Email: hello@belofay.co.uk
Phone: 07989 067551