Shipping Policy

Shipping & Returns Policy

1. Order Processing & Shipping Times

  • Orders placed Monday through Friday before 2:00 PM (local warehouse time) are processed and shipped the same day.

  • Orders placed after 2:00 PM, or on weekends and public holidays, will be shipped the next business day.

  • We aim for fast delivery: most customers can expect their order to arrive within 1–2 business days after dispatch, depending on location and courier conditions.

2. Shipping Methods & Carriers

  • We use reliable courier services such as Royal Mail, DPD, Evri, and UPS, selected based on order size, weight, and destination.

  • All shipments include tracking, which will be emailed to you once dispatched.

  • Next-Day Delivery may be available at checkout depending on your location and time of purchase.

3. Shipping Delays
While we strive to meet our delivery targets, we are not liable for delays caused by:

  • Courier service disruptions

  • Severe weather conditions

  • Incorrect or incomplete shipping addresses provided by the customer

  • Customs delays (for international shipments)

We will always support you in tracking your parcel and resolving delays with the courier.

4. Failed Deliveries & Re-shipping
If delivery is attempted and fails due to:

  • An incorrect address,

  • The customer not being available, or

  • The parcel not being collected from a pickup point within the courier's time limit,
    the package will be returned to us. Re-shipping can be arranged, but the customer may be responsible for the additional shipping cost.

5. Damaged or Lost Items

  • If your item arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery).

  • Include photos of the packaging and product if damaged. We will investigate with the courier and either issue a replacement or refund as appropriate.

  • All claims for missing/damaged parcels must be reported within 7 days of expected delivery to remain eligible for resolution.

6. Return Policy
We offer a 30-Day Return Window from the date of delivery.

Eligibility for Return:

  • Items must be unused, in original packaging, and in resalable condition.

  • You must retain proof of purchase.

  • Items that are used, damaged, or returned without original packaging may be refused or refunded at a partial value.

Return Shipping Costs:

  • If the item is defective, damaged, or incorrectly sent, we will cover return shipping.

  • For all other returns (e.g. change of mind), the customer is responsible for return postage.

Refunds & Processing:

  • Once your return is received and inspected, refunds are typically processed within 5–7 business days back to your original payment method.

  • If the product was part of a bundle or had a discount applied, the refund will reflect that.

7. Exchanges
We do not currently offer exchanges. To obtain a different product, you may return the item and place a new order.

8. Non-Returnable Items
For hygiene and safety reasons, certain items (e.g. opened personal care products, mattress toppers, etc.) may not be eligible for return unless defective. This will be clearly stated on the product page.

9. Contact Us
For any shipping or return-related questions, please reach out to our customer support team at [your email/phone number] with your order number for the fastest assistance.